RTQ Database: Magic Kingdom

The RTQ Database was created as an way to keep track of disabled guests’ experiences in the parks. by date, without the Disability Access Service (DAS) accommodation since the DAS was changed earlier in 2024. The database is crowdsourced via anonymous surveys, and discussed experiences of many people with varying disabilities. The hope is to track the evolution of how attractions-based “alternate accommodations” are being handled by the attractions CMs – we’re looking for some kind of consistency to emerge that allows disabled guests to have some kind of idea of how things may go at various attractions.

This page covers attractions at Magic Kingdom, in Orlando, Florida. To read important updates and disclaimers about the RTQ Database, or to navigate to another park’s page, visit the RTQ Database Landing Page. To complete the survey, visit the RTQ Menu.

To request this information in another format due to accessibility issues, please email me at accessthemouseinfo@gmail.com.

General Magic Kingdom

Special Entertainment (2)

WEEK OF 6/30/24, party of 6, three guests w/ wheelchairs, one minor: “[special entertainment, such as fireworks displays, parades, or stage shows at Magic Kingdom] are impossible with three of us in wheelchairs!”

5/13/25, party of 3 (all adults, 1 adult is disabled, no mobility devices), “Sometimes it’s unclear where we should be walking to get to where we need to be during parades or fireworks. Not many cast members were paying attention to questions. “

Happily Ever After (7)

7/1/24, party of 2, “I deliberately avoid [the fireworks] because I absolutely cannot handle the crowds. This was my first time using Genie plus ever and I did notice lightning lanes for the parade and fireworks, but I wasn’t really sure what they were so I didn’t feel safe using them.”

7/24/24, party of 2 disabled adults, Survey respondent indicated that there was an issue with lack of accessible seating.

7/24/24, party of 4 disabled adults, “Unable to access area normally strand, away from crowd because: cast members directly everyone very long way round park (too long) and it was through crowd, cast members repeatedly shouting instructions loudly right in ears we tried to pass. Cast members hurdled us into section not comfortable. Very crowded. Rude guests pushing and shoving past disabled and little children. We always stand near [Tomorrowland] but forced to other side. Crowds to [sp] thick afterwards. Struggle to stay together. Struggle to get to [Casey’s Corner} where waited for crowd to go and things more manageable.”

7/29/24, party of 2 adults, 1 disabled, one with an ECV, “I used to be able to get into the disability section to avoid crowds and without my das pass I was not allowed in there so I could not sit in the crowds and had to leave before the fireworks.”

Week of 8/1/24, Party of 3 (1 disabled with a personal wheelchair, 1 minor): “We only were able to stay late one day for fireworks and as usually in a wheelchair my view is limited with people who are abled paying pass you and cramming in last minute to view it with their phones. My husband held me up for a few minutes to view but due to the confines of everyone around he was only able to do so a short time. Getting out of the area was horrible as people would not let us get by at all and we ended up getting stuck by a trash can for about 20 minutes unable to get around it. Had several parties leap around me pushing me to get by. Finally a group let us around them onto a pathway to move toward the exit.”

9/14/24, party of 2 adults, one disabled: “With Happily Ever After, its been a problem for years but no where for me to sit and see the show unless I’m in a wheelchair and I hate doing the parks in a wheelchair. I had to sit half way through and was unable to see anything.”

9/20/24, party of 2 disabled adults: “we had to watch the fireworks from the side of the castle because of my disability making it too difficult to be in the crowd at the front.”

Walt Disney World Railroad (4)

WEEK OF 6/30/24, party of 4, at least 1 with a mobility device, Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics.

7/20/24, party of 3 (2 disabled, 1 minor), Survey respondent indicated that they were told no accommodations available at this attraction. “Only did the one ride. The train got us to fantasyland however every time at MK its a fight on the train they always argue about my walker as it carried medical supplies and can’t be folded so we ask to ride in the wheelchair car. I’m always having to feel ashamed asking for this accommodation”

7/21/24, party of 4 (2 adults, 2 minors. 1 minor and 1 adult are disabled), Survey respondent indicated that they were told no accommodations available at this attraction.

Week of 9/9/24, party of 9, one disabled: Survey respondent indicated that the CM attempted to help them access this attraction. They said this of their experience at several rides at this park: “All the cast members that were able to help me were incredibly kind and supportive and just let me access through the fast pass line. I think the reason is because they were not popular rides with low wait times and the fast pass lines were walk on”

Main Street, U.S.A.

Meet Mickey Mouse at Town Square Theatre (2)

7/11/24, party of 3, Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics.

11/4/2024, party of 5 (2 adults, 3 minors. 2 party members are disabled and 1 uses a mobility device): Survey respondent indicated that they were told no accommodations available at this attraction.

Adventureland

Swiss Family Treehouse (2)

Week of 8/1/24, Party of 3 (1 disabled with a personal wheelchair, 1 minor): Survey respondent indicated that they were told no accommodations available at this attraction.

The Magic Carpets of Aladdin (0)

No Survey Results Available

Jungle Cruise (16)

6/11/24, party of 1, Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics. “Most attractions were pretty straightforward and pleasant when I asked for accommodations. They seemed to understand my concerns and happily assisted me.”

6/17/24, party of 1, Survey respondent indicated that they were told no accommodations available at this attraction.

6/18/24, party of 1, Survey respondent indicated that they were told no accommodations available at this attraction.

6/18/24, party of 7, one guest w/ Rollator – granted some form of alternate accommodation

6/28/24, party of 3 adults (1 disabled with an ECV) – Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics.

WEEK OF 6/30/24, party of 4, at least one mobility device – Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics.

7/1/2024, party of 2 (1 disabled, no mobility devices): Survey respondent indicated that they were told no accommodations available at this attraction.

7/4/2024, party of 2, no minors – “Cast member shrugged said nothing they could do.”

7/11/24, party of 3, Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics.

7/24/24, party of 2, both disabled, no mobility devices – Survey respondent indicated that they were told no accommodations available at this attraction.

Week of 8/1/24, Party of 3 (1 disabled with a personal wheelchair, 1 minor): “We were directed to get a return time due to the narrow confines of the queue line. We were only offered return times for rides that had stairs or like the Jungle Cruise where the lines were too narrow.”

8/5/24, party of 4, 1 disabled, no mobility devices – “For any attractions that had over a 30 minute wait, I asked the CM if it would be okay if I stepped out of line if I had a medical emergency, then rejoined my party once I felt better. I specifically asked the CM at each ride if it was okay that if once my party reached the Lightning Lane merge, they would call me to return to the queue. Each CM was surprisingly understanding and allowed me to do so. I asked if I need a paper pass or anything but the CM said that as long as I came back at a reasonable time, they would let me through the LL line since they remembered what I looked like.”

8/21/2024, party of 5 (3 adults, 2 minors, 2 adults are disabled and use mobility devices): Survey respondent indicated that they were ultimately unable to access this attraction due to the extended wait time for the accessible boat. “We were in the line for the accessible boat. This wait is obscene. The cast member told us that they were only allowed to use one accessible boat, so people who had a disability had to wait LONGER than those who didn’t for this boat. We waited until we couldn’t…”

Week of 9/9/24, party of 9, one disabled: Survey respondent indicated that they were told no accommodations available at this attraction.

10/3/24, part of 2 (1 disabled, no mobility devices), Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics. They said this of their experience at several rides at this park: “Asked cast member if needed to leave line what to do. All were kind and receptive.”

Walt Disney’s Enchanted Tiki Room (2)

WEEK OF 6/30/24, party of 4, at least one mobility device – Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics.

Pirates of the Caribbean (16)

6/17/24, party of 1, “I was told that since I was alone, the CM at Pirates of the Caribbean could send me through lightning lane, but that she was making an exception and I needed to be with other people to mitigate my issues in the future”

6/20/24, party of 2, “I approached the CM at the front of the line and told them “I was a former DAS recipient who no longer qualifies, but I need an accommodation because I cannot stand in this line for my own safety.” [Was] almost immediately handed off to a coordinator who immediately offered a return time for us.”

WEEK OF 6/30/24, party of 4, at least one mobility device – Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics.

7/4/2024, party of 2, no minors – “Cast member shrugged said nothing they could do.”

7/21/24, party of 4 (2 adults, 2 minors. 1 minor and 1 adult are disabled), Survey respondent indicated that they were told no accommodations available at this attraction.

7/24/24, party of 2 disabled adults, no mobility devices, Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics.

Week of 8/1/24, Party of 3 (1 disabled with a personal wheelchair, 1 minor): “On Pirates when we left was one of my favorites we did ask what to do and the woman let us go through the lightening lane instead of going through the line again which was really nice.”

8/24/24: party of 4 (2 adults, 2 minors, 1 adult is disabled): Survey respondent indicated that they were sent through the Lightning Lane immediately upon explaining their disability to the attractions CM.

Week of 9/9/24, party of 9, one disabled: Survey respondent indicated that they were told no accommodations available at this attraction.

9/13/24, party of 6 (2 adults, 1 disabled, and 4 minors, no mobility devices), Survey respondent indicated that they were told no accommodations available at this attraction.

9/20/24, party of 2 disabled adults: Survey respondent indicated that they were told no accommodations available at this attraction.

9/25/2024, 2 adults, 1 disabled, no mobility devices: Survey respondent indicated that they were told no accommodations available at this attraction.

11/4/2024, party of 5 (2 adults, 3 minors. 2 party members are disabled and 1 uses a mobility device): Survey respondent indicated that the CM allowed them to utilize Attraction Queue Re-Entry.

5/13/25, party of 3 (all adults, 1 adult is disabled, no mobility devices), Survey respondent indicated that they were told no accommodations available at this attraction. Respondent shared the following about several attractions at this park: “I was consistently given the same “just leave your group” response and everytime I said that was not an accommodation that helps me but hinders me further, the conversation was swiftly ended.”

Frontierland

Big Thunder Mountain Railroad (16)

6/17/24, party of 1, Survey respondent indicated that they were told no accommodations available at this attraction.

6/18/24 and 6/19/24, party of 7, one guest w/ Rollator – granted some form of alternate accommodation. Speculation that rollator may have been a factor due to BTMRR’s inaccessible queue.

6/28/2024, party of 3 adults, 1 disabled w/ ECV: Survey respondent indicated that they were given a return time because of their mobility device.

7/3/2024, party of 4 (1 disabled, 2 minors): Survey respondent indicated that they were told no accommodations available at this attraction. “No cast member ever offered any help”

7/21/2024, party of 4 (2 adults, 2 minors. 1 minor and 1 adult are disabled), Survey respondent indicated that they were told no accommodations available at this attraction.

7/24/24, party of 2 disabled adults, no mobility devices, Survey respondent indicated that they were told no accommodations available at this attraction.

7/29/24, party of 2, 1 disabled, the other uses a mobility device, Survey respondent indicated that they utilized the mobility entrance due to the ECV user in the party.

Week of 8/1/24, Party of 3 (1 disabled with a personal wheelchair, 1 minor): “Due to the stairs issue as I was directed to get a return time.”

9/13/24, party of 6 (2 adults, 1 disabled, and 4 minors, no mobility devices), Survey respondent indicated that they were told no accommodations available at this attraction.

9/25/2024, 2 adults, 1 disabled, no mobility devices: Survey respondent indicated that they were told no accommodations available at this attraction.

11/4/2024, party of 5 (2 adults, 3 minors. 2 party members are disabled and 1 uses a mobility device): Survey respondent indicated that the CM allowed them to utilize Attraction Queue Re-Entry.

Tom Sawyer Island (0)

No Survey Results Available

Country Bear Jamboree (1)

Tiana’s Bayou Adventure (13)

6/11/24, party of 1, Survey respondent indicated that they were told no accommodations available at this attraction. States CMs “at Tiana’s Bayou Adventure were very dismissive”

6/28/24, party of 3 adults, 1 disabled w/ ECV – Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics. “Tiana’s was the only one I asked for an accommodation for because it was the virtual queue line and very long.”

6/28/24, party of 1 adult, 1 minor, both disabled, no mobility devices – “It was opening day of Tiana’s Bayou Adventure and I was there for a mother-daughter trip with my 8-year-old. We’ve always gotten DAS before for my children’s [redacted personal medical information]. We didn’t apply this time because of what I had been hearing, and because my daughter is doing much better at accommodating herself using coping strategies. I also planned to buy Genie+ and ILLs to keep her out of lines beyond her capacity. My daughter was very excited for Tiana’s Bayou Adventure! She was in an Tiana dress. Our virtual queue was called around 2-3pm, and when we arrived to scan in, the line looked extremely long. I asked the cast member how long she would estimate the line to be. She said she didn’t know because it was the first day, so they didn’t have a good sense yet. My daughter started to panic, crying and saying “I can’t do it, I can’t do it.” I said to her, “let’s give it a try and if we need to leave, we’ll leave.” At this point, the cast member asked if we had DAS. I replied, “this is our first trip without it.” The cast member gave me a very compassionate look, made eye contact with her co-worker attending the lightning lane who had overheard the conversation, and both of them gestured and said “go this way.” They sent us through the lightning lane. I can’t begin to describe how grateful I was for their perception and kindness.”

6/29/2024, party of 2 disabled adults, Survey respondent indicated that they were told no accommodations available at this attraction.

WEEK OF 6/29/2024, party of 5 (1 adult and 1 minor are disable. Disabled adult rented ECV), “They offered wheelchair where the ECV wasn’t able to be used.”

7/9/2024, party of 2 (1 disabled minor with a medical device and a parent): “Asked for a return time so [child] could use [medical device]. They said they could give a return time for that reason but just needed to wait for group to be called. Waited about 15 minutes, went back and they gave a return time that was for 10 minutes later (or anytime thereafter).”

7/21/2024, party of 4 (2 adults, 2 minors. 1 minor and 1 adult are disabled), Survey respondent indicated that they were told no accommodations available at this attraction.

7/24/24, party of 2 disabled adults, no mobility devices – Survey respondent indicated that they were told no accommodations available at this attraction.

Week of 8/1/24, Party of 3 (1 disabled with a personal wheelchair, 1 minor): Survey respondent indicated that they were offered a return time due to stairs in the attraction queue.

8/25/2024, party of 4 adults, one disabled with a mobility device: I went in the queue and asked for queue re-entry. The CM said that I should have checked with the rides umbrella CM, but since I was already there, just call your group and go through the lightning lane, so I called my group to get out of line and we went directly in the lightning lane.

Liberty Square

The Hall of Presidents (3)

WEEK OF 6/29/2024, party of 5 (1 adult and 1 minor are disabled. Disabled adult rented ECV), Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics.

WEEK OF 6/30/24, party of 4, 1 disabled, at least one mobility device – Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics.

Liberty Square Riverboat (2)

WEEK OF 6/30/24, party of 4, 1 disabled, at least one mobility device – Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics.

Haunted Mansion (18)

6/11/24, party of 1, Survey respondent indicated that they were told no accommodations available at this attraction.

6/17/24, party of 1, Survey respondent indicated that they were told no accommodations available at this attraction.

6/20/24, party of 2, “offered meet at the merge, asked for coordinator who quickly and kindly offered a return time without much pressure”

6/29/2024, party of 2 adults, 1 disabled), “We were offered a time to return which was helpful, we were also allowed in line since the wait was under 30 min which was also wonderful. Without these we would have never been able to do as many things this day!”

WEEK OF 6/30/2024, party of 4, 1 disabled, at least one mobility device – Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics.

7/17/2024, party of 2 (1 disabled, 1 caregiver), “When I approached the CM… I said that I was denied DAS but my accommodation was a return time. the CM asked me why I could not wait in line which flustered me a little bit and I explained [symptoms and concerns waiting in the queue], she gave us a return time.”

7/21/2024, party of 4 (2 adults, 2 minors. 1 minor and 1 adult are disabled), “They just told me my only choice was to send my child alone to wait in line for the rest of us. Or don’t ride.”

7/24/2024, party of 2 disabled adults, no mobility devices – Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics.

Week of 8/1/24, Party of 3 (1 disabled with a personal wheelchair, 1 minor): Survey respondent indicated that they were told no accommodations available at this attraction.

9/8/2024, party of 3 adults, one disabled: “Haunted Mansion CMs were awesome with me explaining the situation and then offering a way for me to have accommodations. Every single CM there was very respectful and caring. They even apologized for the new system. A wonderful experience.”

Week of 9/9/24, party of 9, one disabled: Survey respondent indicated that they were told no accommodations available at this attraction.

9/25/2024, 2 adults, 1 disabled, no mobility devices: Survey respondent indicated that they were told no accommodations available at this attraction.

Fantasyland

Prince Charming Regal Carrousel (1)

WEEK OF 6/30/24, party of 4, 1 disabled, at least one mobility device – Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics. This is likely related to the mobility device, as there is a separate entrance for mobility devices here.

Mickey’s PhilharMagic (4)

WEEK OF 6/30/24, party of 4, 1 disabled, at least one mobility device – Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics.

8/21/2024, party of 5 (3 adults, 2 minors, 2 adults are disabled and use mobility devices): Survey respondent indicated that the CM attempted to help them access this attraction, and were offered the option to remain in their mobility devices or transfer to a theatre seat.

Peter Pan’s Flight (11)

6/11/24, party of 1, Survey respondent indicated that they were told no accommodations available at this attraction. States “CMs at Peter Pan’s Flight… were very dismissive”

6/17/2024, party of 1, Survey respondent indicated that they were told no accommodations available at this attraction.

WEEK OF 6/30/24, party of 4, 1 disabled, at least one mobility device – Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics.

8/21/2024, party of 5 (3 adults, 2 minors, 2 adults are disabled and use mobility devices): Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics. They said that several CMs offered to stop the “moving conveyor style load mechanisms” for them to board, but did not share which specific rides offer this.

8/25/2024, party of 2, 1 disabled with a mobility device: “I asked for a que re-entry and I sat outside. Once my husband reached the merger, he sent me a text and he waited with the cast member there. I went through the lightning lane to meet up with him.”

8/25/2024, party of 4, 1 disabled with a mobility device: This survey respondent indicated that they were advised to split from their party and wait for the group to reach the merge point, and then reunited with them via the Lightning Lane.

9/25/2024, 2 adults, 1 disabled, no mobility devices: Survey respondent indicated that they were told no accommodations available at this attraction.

“it’s a small world” (5)

WEEK OF 6/30/24, party of 4, 1 disabled, at least one mobility device – Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics.

7/11/24, party of 3: Survey respondent indicated that they were told no accommodations available at this attraction. “The CM at Small World was extremely unkind and absolutely unwilling to help.”

Week of 8/1/24, Party of 3 (1 disabled with a personal wheelchair, 1 minor): “I was directed to get return time.”

Enchanted Tales with Belle (3)

6/8/24, party of 4, 3 with disabilities (NOTE: one member of this party DID have DAS, but the respondent indicated that they were not with that party member for a large part of the day): “I was able to ask for a wheelchair at the enchanted tales as my ankle had given out while walking over there.” Respondent indicated that the queue was approx. 20 min, and the wheelchair was specifically related to this ride only, due to the ankle issue.

WEEK OF 6/30/24, party of 4, 1 disabled, at least one mobility device – Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics.

Under the Sea ~ Journey of The Little Mermaid (8)

6/17/2024, party of 1: Survey respondent indicated that they were told no accommodations available at this attraction.

WEEK OF 6/30/24, party of 4, 1 disabled, at least one mobility device – Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics.

7/21/2024, party of 4 (2 adults, 2 minors. 1 minor and 1 adult are disabled), Survey respondent indicated that they were told no accommodations available at this attraction.

Week of 8/1/24, Party of 3 (1 disabled with a personal wheelchair, 1 minor): Survey respondent indicated that they were told no accommodations available at this attraction.

8/21/2024, party of 5 (3 adults, 2 minors, 2 adults are disabled and use mobility devices): Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics. They said that several CMs offered to stop the “moving conveyor style load mechanisms” for them to board, but did not share which specific rides offer this.

9/13/24, party of 6 (2 adults, 1 disabled, and 4 minors, no mobility devices), Survey respondent indicated that they were told no accommodations available at this attraction.

Meet Ariel in her Grotto (3)

7/11/24, party of 3, Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics.

Week of 9/9/24, party of 9, one disabled: Survey respondent indicated that they were told no accommodations available at this attraction.

Pete’s Silly Sideshow (Meet Donald Duck, Goofy, Daisy Duck, and Minnie Mouse) (3)

7/11/24, party of 3, Survey respondent indicated that they were told no accommodations available at this attraction.

Week of 9/9/24, party of 9, one disabled: Survey respondent indicated that they were told no accommodations available at this attraction.

The Barnstormer (3)

7/20/24, party of 3 (2 disabled, 1 minor), Survey respondent indicated that they were told no accommodations available at this attraction.

Week of 8/1/24, Party of 3 (1 disabled with a personal wheelchair, 1 minor): Survey respondent indicated that they were told no accommodations available at this attraction.

11/4/2024, party of 5 (2 adults, 3 minors. 2 party members are disabled and 1 uses a mobility device): Survey respondent indicated that the CM allowed them to utilize Attraction Queue Re-Entry.

Dumbo the Flying Elephant (4)

7/21/2024, party of 4 (2 adults, 2 minors. 1 minor and 1 adult are disabled), Survey respondent indicated that they were told no accommodations available at this attraction.

Week of 8/1/24, Party of 3 (1 disabled with a personal wheelchair, 1 minor): Survey respondent indicated that they were told no accommodations available at this attraction.

Mad Tea Party (1)

Week of 8/1/24, Party of 3 (1 disabled with a personal wheelchair, 1 minor): Survey respondent indicated that they were told no accommodations available at this attraction.

Meet Mirabel at Fairytale Garden (1)

The Many Adventures of Winnie the Pooh (9)

6/17/24, party of 1, Survey respondent indicated that they were told no accommodations available at this attraction.

6/19/24, party of 7, one guest w/ Rollator – “granted immediate access after cast member struggled for about 10 min to complete request for return time”

7/29/24, party of 2, 1 disabled, and the other uses a mobility device – “We got a return time for Winnie the Pooh because we had a problem at Buzz Lightyear with the Rtq option so a cast member wanted to help us by giving us a return time to another ride.”

Week of 8/1/24, Party of 3 (1 disabled with a personal wheelchair, 1 minor): Survey respondent indicated that they were told no accommodations available at this attraction.

8/21/2024, party of 5 (3 adults, 2 minors, 2 adults are disabled and use mobility devices): Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics. They said that several CMs offered to stop the “moving conveyor style load mechanisms” for them to board, but did not share which specific rides offer this.

8/25/2024, party of 4, 1 disabled with a mobility device: “I asked for Que re-entry and the cast member told me one person could sit out with me.” This survey respondent indicated that they were sent through the Lightning Lane once the rest of the group reached the merge point.

Seven Dwarfs Mine Train (17)

6/17/2024, party of 1, Survey respondent indicated that they were told no accommodations available at this attraction.

6/28/2024, party of 3 adults, 1 disabled w/ ECV: Survey respondent indicated that they were told no accommodations available at this attraction.

6/29/2024, party of 4 (2 adults, 2 minors. 1 minor and 1 adult are disabled), Survey respondent indicated that they were told no accommodations available at this attraction. “Cast member at mine train didn’t call for assistance and people in line [were] judging and saying “here we go the acting is getting real” so embarrassing and uncomfortable in an already bad situation.”

7/3/2024, party of 4 (1 disabled, 2 minors): Survey respondent indicated that they were told no accommodations available at this attraction. “No cast member ever offered any help”

7/9/2024, party of 2 (1 disabled minor with a medical device and a parent): Survey respondent indicated that they had been given a return time, but had an issue when they came back to ride: “returned to 7 dwarves and only minor child had a LL. I had to explain it was a return time not a LL and the CM must have not scanned both magic bands. They let us both through.”

7/17/2024, party of 2 (1 disabled, 1 caregiver), “When I approached the CM… I said that I was denied DAS but my accommodation was a return time. the CM asked me why I could not wait in line which flustered me a little bit and I explained [symptoms and concerns waiting in the queue], she gave us a return time.”

7/18/2024, party of 1 disabled adult, “Asked for return time… and was given it by cm as I was solo in the park and did not have anyone to hold my place in line. This accommodation was not added to my magic band but when I went back at the specified time, the original CM had communicated to the other CMs who were working the Lightning Lane that I would be coming back and to let me through the LL. They did so graciously. . This seemed like a one off special accommodation and not an official sanctioned policy. It worked though!”

7/21/2024, party of 4 (2 adults, 2 minors. 1 minor and 1 adult are disabled), “When I approached the CM at Seven Dwarfs mine Train I said that I was denied as but my accommodation was a return time, he immediately asked who I was riding with and scanned us and gave us a return time no questions asked.”

7/24/2024, party of 2 disabled adults, Survey respondent indicated that they were told no accommodations available at this attraction.

Week of 8/1/24, Party of 3 (1 disabled with a personal wheelchair, 1 minor): “we just did not try after told rerun to queue was best option or for me to sit outside the ride and my husband could text me when he got to the beginning and I then could join. Problem is if something happened to me when no one was around would have to call medical support and I really do not feel comfortable in that situation. Return to queue was normally told push through the line as my son could stay in the line by himself.”

8/24/24: party of 4 (2 adults, 2 minors, 1 adult is disabled): Survey respondent indicated that they were given a return time for this ride upon explaining their disability to the attractions CM.

8/25/2024, party of 2, 1 disabled adult with a mobility device: I asked for Que re-entry and they sent me to the CM under the umbrella. They gave me a return time that was about what the wait time was. We waited the time and then went through the lightning lane.

9/25/2024, 2 adults, 1 disabled, no mobility devices: Survey respondent indicated that they were told no accommodations available at this attraction.

Princess Fairytale Hall (2)

7/11/24, party of 3, Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics.

Tomorrowland

Tomorrowland Speedway (3)

6/8/24, party of 4, 3 with disabilities (NOTE: one member of this party DID have DAS, but the respondent indicated that they were not with that party member for a large part of the day): Survey responded that they did not need accommodations to get through this queue, but did have a “major panic attack” on the ride.

Week of 8/1/24, Party of 3 (1 disabled with a personal wheelchair, 1 minor): Survey respondent indicated that they were told no accommodations available at this attraction.

TRON Lightcycle / Run (12)

6/17/2024, party of 1: Survey respondent indicated that they were told no accommodations available at this attraction.

7/1/2024, party of 2, no minors: “On Tron I was having issues in the virtual queue line because it was SO LOUD with the music and also because how the queue doubles back on itself so many times, and when I got to the door with the narrow corridor and blue light, I just couldn’t. So I asked the CM “I am autistic and I cannot go in there all narrow and dark. Can I meet my friend at the LL merge or something?” And he let us both go through the LL.”

7/9/2024, party of 2 (1 disabled minor with a medical device and a parent): “The virtual queue was called at 8:45 and we got in line. At 9:09pm, minor child needed to leave line to use [medical device that cannot get wet]. The line was outside and it was raining. CM called another CM who called a coordinator named [redacted]. He said that the only accommodation offered on Tron is to come back when the line is shorter. I pointed out that the line doesn’t get shorter because it is a popular ride and he suggested minor child use the device alone and return to the line with me. I explained that [child] is far too young (and Disney even says they have to be supervised until 14) and [child] needs me to control the stimulator. He said we should skip the fireworks because the line will be shorter during the fireworks. I said that the DAS team told us we could use a return to queue and we had used them on other rides and he said that they shouldn’t have told me that and that Tron was different and did not offer accommodations. I have a screenshot of the DAS team telling me to use return to queue on ALL rides. Ultimately, we walked away from the ride and had to return later, missing the fireworks.”

7/17/2024, party of 2 (1 disabled, 1 caregiver), Survey respondent indicated that they were told no accommodations available at this attraction.

7/21/2024, party of 4 (2 adults, 2 minors. 1 minor and 1 adult are disabled), “They just told me my only choice was to send my child alone to wait in line for the rest of us. Or don’t ride.”

7/24/24, party of 2, both disabled, no mobility devices – Survey respondent indicated that they were told no accommodations available at this attraction.

Week of 8/1/24, Party of 3 (1 disabled with a personal wheelchair, 1 minor): Survey respondent indicated that they were told no accommodations available at this attraction.

9/13/24, party of 6 (2 adults, 1 disabled, and 4 minors, no mobility devices), Survey respondent indicated that they were told no accommodations available at this attraction.

Space Mountain (12)

6/17/2024, party of 1: Survey respondent indicated that they were told no accommodations available at this attraction.

6/28/2024, party of 3 adults, 1 disabled w/ ECV: Survey respondent indicated that they were given a return time because of their mobility device.

7/9/2024, party of 2 (1 disabled minor with a medical device and a parent): “Line was outside in the sun. Asked for a return time from 2 CMs who were talking. They looked at each other and rolled their eyes. One asked where we were in line, I said the end. She asked how many in our group, I said just us 2. They gave a return time without saying anything else and we walked away.”

7/18/2024, party of 1 disabled adult, Survey respondent indicated that they were told no accommodations available at this attraction.

7/24/24, party of 2, both disabled, no mobility devices – Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics.

Week of 8/1/24, Party of 3 (1 disabled with a personal wheelchair, 1 minor): “Due to the stairs issue as I was directed to get a return time.”

8/25/2024, party of 2, 1 disabled adult with a mobility device: Survey respondent indicated that they were told no accommodations available at this attraction.

9/25/2024, 2 adults, 1 disabled, no mobility devices: Survey respondent indicated that they were given a return time at this attraction.

Astro Orbiter (2)

Week of 8/1/24, Party of 3 (1 disabled with a personal wheelchair, 1 minor): Survey respondent indicated that they were told no accommodations available at this attraction.

8/25/2024, party of 2, 1 disabled adult with a mobility device: Survey respondent indicated that they were told no accommodations available at this attraction.

Tomorrowland Transit Authority PeopleMover (5)

WEEK OF 6/29/2024, party of 5 (1 adult and 1 minor are disabled. Disabled adult rented ECV), Survey respondent indicated that they were told no accommodations available at this attraction.

WEEK OF 6/30/24, party of 4, 1 disabled, at least one mobility device – Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics.

Week of 8/1/24, Party of 3 (1 disabled with a personal wheelchair, 1 minor): Survey respondent indicated that they were told no accommodations available at this attraction, but was able to ride with spouse providing stability on the moving walkway.

8/25/2024, party of 2, 1 disabled adult with a mobility device: Survey respondent indicated that they were told no accommodations available at this attraction.

9/23/2024, party of 1 solo disabled adult: Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics.

Walt Disney’s Carousel of Progress (2)

WEEK OF 6/30/24, party of 4, 1 disabled, at least one mobility device – Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics.

8/25/2024, party of 2, 1 disabled adult with a mobility device: Survey respondent indicated that they were told no accommodations available at this attraction.

Buzz Lightyear’s Space Ranger Spin (10)

6/17/2024, party of 1: Survey respondent indicated that they were told no accommodations available at this attraction.

WEEK OF 6/30/24, party of 4, 1 disabled, at least one mobility device – Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics.

7/18/2024, party of 1 disabled adult, Survey respondent indicated that they were told no accommodations available at this attraction.

7/24/24, party of 2, both disabled, no mobility devices – Survey respondent indicated that they were told no accommodations available at this attraction.

7/29/24, party of 2, 1 disabled, the other uses a mobility device, Survey respondent indicated that they were told no accommodations available at this attraction.

Week of 8/1/24, Party of 3 (1 disabled with a personal wheelchair, 1 minor): Survey respondent indicated that they were told no accommodations available at this attraction.

8/21/2024, party of 5 (3 adults, 2 minors, 2 adults are disabled and use mobility devices): Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics. They said that several CMs offered to stop the “moving conveyor style load mechanisms” for them to board, but did not share which specific rides offer this.

8/25/2024, party of 2, 1 disabled adult with a mobility device: “[This ride] was the first queue re-entry that we tried. The CM said that the next day they were taking anyone with wheels to the exit of the ride. Since it was just one other person, she decided to just do that for us, so she helped me get him out of line and walked us back to the ride exit and we got on the ride before others got on.”

Monsters, Inc. Laugh Floor (3)

WEEK OF 6/30/24, party of 4, 1 disabled, at least one mobility device – Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics.

9/8/2024, party of 3 adults, one disabled: “[This show] was packed and I usually need a little extra room with my medical equipment but they would not let me sit in the roped off ADA seating.”

Additional Navigational Links

More Walt Disney World Theme Parks: EPCOT, Disney’s Hollywood Studios, Disney’s Animal Kingdom, General Walt Disney World (incl. the water parks)

Disneyland Resort: Disneyland, Disney California Adventure

RTQ Menu (Survey Links)

RTQ Main Page

General Magic Kingdom

Special Entertainment (2)

Happily Ever After (7)

Walt Disney World Railroad (4)

Main Street, U.S.A.

Meet Mickey Mouse at Town Square Theatre (2)

Adventureland

Swiss Family Treehouse (2)

The Magic Carpets of Aladdin (0)

Jungle Cruise (16)

Walt Disney’s Enchanted Tiki Room (2)

Pirates of the Caribbean (16)

Frontierland

Big Thunder Mountain Railroad (16)

Tom Sawyer Island (0)

Country Bear Jamboree (1)

Tiana’s Bayou Adventure (13)

Liberty Square

The Hall of Presidents (3)

Liberty Square Riverboat (2)

Haunted Mansion (18)

Fantasyland

Prince Charming Regal Carrousel (1)

Mickey’s PhilharMagic (4)

Peter Pan’s Flight (11)

“it’s a small world” (5)

Enchanted Tales with Belle (3)

Under the Sea ~ Journey of The Little Mermaid (8)

Meet Ariel in her Grotto (3)

Pete’s Silly Sideshow (Meet Donald Duck, Goofy, Daisy Duck, and Minnie Mouse) (3)

The Barnstormer (3)

Dumbo the Flying Elephant (4)

Mad Tea Party (1)

Meet Mirabel at Fairytale Garden (1)

The Many Adventures of Winnie the Pooh (9)

Seven Dwarfs Mine Train (17)

Princess Fairytale Hall (2)

Tomorrowland

Tomorrowland Speedway (3)

TRON Lightcycle / Run (12)

Space Mountain (12)

Astro Orbiter (2)

Tomorrowland Transit Authority PeopleMover (5)

Walt Disney’s Carousel of Progress (2)

Buzz Lightyear’s Space Ranger Spin (10)

Monsters, Inc. Laugh Floor (3)

Additional Navigational Links

Share this:

7 thoughts on “RTQ Database: Magic Kingdom”

Leave a comment Cancel reply