The RTQ Database was created as an way to keep track of disabled guests’ experiences in the parks. by date, without the Disability Access Service (DAS) accommodation since the DAS was changed earlier in 2024. The database is crowdsourced via anonymous surveys, and discussed experiences of many people with varying disabilities. The hope is to track the evolution of how attractions-based “alternate accommodations” are being handled by the attractions CMs – we’re looking for some kind of consistency to emerge that allows disabled guests to have some kind of idea of how things may go at various attractions.
This page covers attractions at Disney’s Animal Kingdom, in Orlando, Florida. To read important updates and disclaimers about the RTQ Database, or to navigate to another park’s page, visit the RTQ Database Landing Page. To complete the survey, visit the RTQ Menu.
To request this information in another format due to accessibility issues, please email me at accessthemouseinfo@gmail.com.
- General (2)
- Oasis
- Discovery Island
- Pandora – The World of Avatar
- Africa
- Asia
- Dinoland U.S.A.
- Additional Navigational Links
General (2)
WEEK OF 6/30/24, party of 4, at least one mobility device: “This is the WORST park of all for accessibility!!! I want every Disney exec to get in a wheelchair and try it out for a week!”
8/26/24, party of 2 adults, 1 disabled with a mobility device: Survey respondent noted issues with long character lines. “I should have asked to wait outside the line for characters, because I struggled through some of those lines, like meeting Dug and Russell.” Character meet and greets are not always given an option like waiting outside the queue, however, it is important to note that some of the popular characters, especially those outdoors, may have queues that are difficult for some guests.
Wilderness Explorers (0)
No Survey Results Available
Oasis
Oasis Exhibits (0)
No Survey Results Available
Discovery Island
It’s Tough to be a Bug! (1)
WEEK OF 6/30/24, party of 4, at least one mobility device – Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics.
Discovery Island Trails (0)
No Survey Results Available
Adventurers Outpost (0)
No Survey Results Available
Pandora – The World of Avatar
Na’vi River Journey (4)
6/18/2024, party of 1: Survey respondent indicated that they were told no accommodations available at this attraction.
8/18/24, party of 3 (1 disabled adult, 2 minors) – Adult has airborne-reactive anaphylactic food allergies – “At Na’vi River Journey, someone about 4 people in front of me was eating something I have an anaphylactic airborne allergy to. When we were partway through the line and I saw that it turned into a crush of people, I collected my 2 kids and we returned to the beginning. I let the cast member know I have an airborne food allergy and that I was directed to leave the queue and ask for a return time if I see someone eating something I’m allergic to, and that I was concerned with the crush of people. He gave us a return time for 20 minutes later. When we returned at that time, the system wasn’t wanting to allow us to enter yet, but he remembered us and the time he’d set and was able to override it.”
9/19/24, party of 2 disabled adults, one with an ECV: Survey respondent indicated that a Cast Member attempted to help them experience this attraction, and shared this general experience statement about several rides in this park: “I was able to get accommodations at a number of attractions without having to ask or make a case for it because of the use of the ECV. Cast members at the entrance to these attractions would direct me a certain way or ask what kind of accommodations I needed before I entered the queue. This was very helpful and they were all very kind and understanding.”
5/14/25, party of 3 (all adults, 1 adult is disabled, no mobility devices), Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics.
Avatar Flight of Passage (10)
6/18/2024, party of 1: Survey respondent indicated that they were told no accommodations available at this attraction.
7/1/2024, party of 3 adults, 1 disabled w/ ECV: “I was offered solo reentry and to leave my party if I was experiencing issues. I refused to ride and we left the park shortly after.”
7/2/2024, party of 2 adults, 1 disabled: “At FOP, I asked a CM about accommodations. she asked what I meant by “accommodations”. I said I was denied DAS and was told to ask about accommodations at each attraction. I explained how RTQ isn’t a good option for my party (myself and my mom) as I have emergency medication that needs to be administered should I pass out (from a rare, life threatening condition I have). I asked about a return time instead, and she told me that FOP is an attraction that does not do return times. She explained I could do RTQ and/or bring my backpack into the line (which I always have on me, as it has all my stuff and the emergency meds). I knew I couldn’t wait in that queue, so we just left. I was not able to ride, and I was very disappointed.”
7/10/2024, party of 4 (2 adults, 2 minors, 1 disabled): “I was denied help by a cast member and actually told I could try and purchase an LL as an accommodation!!”
7/19/2024, party of 2 (1 disabled, 1 caregiver): “We really wanted to ride Pandora Flight of Passage, but the walk there in the heat to even request an accommodation was so daunting and my nerves were so shot after being denied so many times that I just didn’t even attempt it. We could not get an ILL until evening and we had dinner plans. This was very disappointing to me and I want it to be noted. Wait times were never under 140mins at any point.”
Week of 8/3/24, Party of 3 (1 disabled with a personal wheelchair, 1 minor): Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics.
8/19/24, party of 5 (3 adults, 2 minors, 2 adults are disabled and use mobility devices): “We tried to use [a return to queue system] at Flight of Passage. Cast member [name redacted] told me that my husband and myself and mom ( 2 wheelchairs) should wait for my two children to go through the line. I asked how [husband] was supposed to push both of us to somewhere out of the heat or even to catch up with the kids, [Cast Member] shrugged and said ‘sorry- that’s our policy.’ “
9/16/24, party of 6 (2 adults, 1 disabled, and 4 minors, no mobility devices), Survey respondent indicated that they were told no accommodations available at this attraction.
9/19/24, party of 2 disabled adults, one with an ECV: Survey respondent indicated that a Cast Member attempted to help them experience this attraction, and shared this general experience statement about several rides in this park: “I was able to get accommodations at a number of attractions without having to ask or make a case for it because of the use of the ECV. Cast members at the entrance to these attractions would direct me a certain way or ask what kind of accommodations I needed before I entered the queue. This was very helpful and they were all very kind and understanding.”
5/14/25, party of 3 (all adults, 1 adult is disabled, no mobility devices), Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics.
Africa
Festival of the Lion King (7)
6/18/2024, party of 1: Survey respondent indicated that they were told no accommodations available at this attraction. “[Respondent] began to feel trapped and started having a flashback to traumatic incident, was then unable to escape the line because people did not want to move and allow me to leave. CM told me that all shows would be like that, they rarely had people able to just walk into the theater”
6/28/24, party of 2: “For Festival of the Lion King, the wait wasn’t terrible. When we got to the front for seating, I asked about sitting on the end and they let us do so no additional questions asked.”
WEEK OF 6/30/24, party of 4, at least one mobility device – Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics.
7/7/24, party of 4, 2 disabled, 1 minor – Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics.
Week of 8/3/24, Party of 3 (1 disabled with a personal wheelchair, 1 minor): “Lion King normally is ok but they had no more handicap seating so we did not see.”
8/19/24, party of 5 (3 adults, 2 minors, 2 adults are disabled and use mobility devices): Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics. Respondent said this of several rides and shows in the park: “We were given alternate paths for wheelchair accessibility and/or provided alternate ways to enter rides”
8/21/24, party of 2, both disabled, one person uses a rollator – “This show let us use wheelchair access”
Kilimanjaro Safaris (9)
6/22/24, party of 2 (1 disabled), Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics.
WEEK OF 6/30/24, party of 4, at least one mobility device – Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics.
7/7/24, party of 4 (3 adults – 2 disabled, and 1 minor) One disabled adult uses an ECV: Survey respondent indicated that they were told no accommodations available at this attraction.
7/19/2024, party of 2 (1 disabled, 1 caregiver): “We approached the CM at Kilimanjaro Safaris and said that I was denied DAS and requested a return time. They offered RTQ where my husband would call me when he got to a certain point which is unacceptable to us when it was so hot and I did not want to be alone, so we ended up purchasing Genie+ and grabbed it that way.”
Week of 8/3/24, Party of 3 (1 disabled with a personal wheelchair, 1 minor): “we were told return to queue and I had to leave almost immediately so we just retuned later.”
8/19/24, party of 5 (3 adults, 2 minors, 2 adults are disabled and use mobility devices): Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics. Respondent said this of several rides and shows in the park: “We were given alternate paths for wheelchair accessibility and/or provided alternate ways to enter rides”
8/21/24, party of 2, both disabled, one person uses a rollator – “This ride let us use wheelchair access”
9/19/24, party of 2 disabled adults, one with an ECV: Survey respondent indicated that a Cast Member attempted to help them experience this attraction, and shared this general experience statement about several rides in this park: “I was able to get accommodations at a number of attractions without having to ask or make a case for it because of the use of the ECV. Cast members at the entrance to these attractions would direct me a certain way or ask what kind of accommodations I needed before I entered the queue. This was very helpful and they were all very kind and understanding.”
5/14/25, party of 3 (all adults, 1 adult is disabled, no mobility devices), Survey respondent indicated that they were told no accommodations available at this attraction.
Gorilla Falls Exploration Trail (0)
No Survey Results Available
Rafiki’s Planet Watch (including the train, Conservation Station, and Affection Section) (1)
8/19/24, party of 5 (3 adults, 2 minors, 2 adults are disabled and use mobility devices): Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics. Respondent said this of several rides and shows in the park: “We were given alternate paths for wheelchair accessibility and/or provided alternate ways to enter rides”
9/19/24, party of 2 disabled adults, one with an ECV: Survey respondent indicated that a Cast Member attempted to help them experience this attraction, and shared this general experience statement about several rides in this park: “I was able to get accommodations at a number of attractions without having to ask or make a case for it because of the use of the ECV. Cast members at the entrance to these attractions would direct me a certain way or ask what kind of accommodations I needed before I entered the queue. This was very helpful and they were all very kind and understanding.”
Asia
Feathered Friends in Flight! (1)
8/19/24, party of 5 (3 adults, 2 minors, 2 adults are disabled and use mobility devices): Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics. Respondent said this of several rides and shows in the park: “We were given alternate paths for wheelchair accessibility and/or provided alternate ways to enter rides”
Maharajah Jungle Trek (0)
No Survey Results Available
Kali River Rapids (2)
7/7/24, party of 4 (3 adults – 2 disabled, and 1 minor) One disabled adult uses an ECV: Survey respondent indicated that they were told no accommodations available at this attraction.
8/21/24, party of 2, both disabled, one person uses a rollator – “Kali gave a return time.”
Expedition Everest – Legend of the Forbidden Mountain (3)
6/18/2024, party of 1: Survey respondent indicated that they were told no accommodations available at this attraction.
8/19/24, party of 5 (3 adults, 2 minors, 2 adults are disabled and use mobility devices): Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics. Respondent said this of several rides and shows in the park: “We were given alternate paths for wheelchair accessibility and/or provided alternate ways to enter rides”
5/14/25, party of 3 (all adults, 1 adult is disabled, no mobility devices), Survey respondent indicated that they were told no accommodations available at this attraction.
Dinoland U.S.A.
The Boneyard (0)
No Survey Results Available
Fossil Fun Games (0)
No Survey Results Available
Finding Nemo: The Big Blue… and Beyond! (3)
WEEK OF 6/30/24, party of 4, at least one mobility device – Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics.
8/18/24, party of 3 (1 disabled adult, 2 minors) – Adult has airborne-reactive anaphylactic food allergies – “When entering the queue for Nemo, asked the cast member if food and drink were allowed. She said yes and I let her know I have an airborne food allergy and asked if there’s a safest location for me, or if we could be seated at the end of an aisle so we aren’t surrounded by others. She had me enter early, through a separate entrance from the one lightning lane was using, and directed me to where she believed may be safest (a bench where only my party would be seated, without anyone in front or to either side of us.)”
8/19/24, party of 5 (3 adults, 2 minors, 2 adults are disabled and use mobility devices): Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics. Respondent said this of several rides and shows in the park: “We were given alternate paths for wheelchair accessibility and/or provided alternate ways to enter rides”
TriceraTop Spin (0)
No Survey Results Available
DINOSAUR (6)
6/18/2024, party of 4 (1 disabled, 2 minors): Survey respondent indicated that they attempted to wait without accommodations in standby and had a panic attack in the line and were unable to ride.
Week of 8/3/24, Party of 3 (1 disabled with a personal wheelchair, 1 minor): “Dinosaur was [return] to queue but the [line] was only 20 mins and they have an elevator for you so it helps getting down to the ride a little sooner.
8/19/24, party of 5 (3 adults, 2 minors, 2 adults are disabled and use mobility devices): Survey respondent indicated that the CM attempted to help them access this attraction, but did not share specifics. Respondent said this of several rides and shows in the park: “We were given alternate paths for wheelchair accessibility and/or provided alternate ways to enter rides”
8/21/24, party of 2, both disabled, one person uses a rollator – “This ride let us use wheelchair access”
9/19/24, party of 2 disabled adults, one with an ECV: Survey respondent indicated that a Cast Member attempted to help them experience this attraction, and shared this general experience statement about several rides in this park: “I was able to get accommodations at a number of attractions without having to ask or make a case for it because of the use of the ECV. Cast members at the entrance to these attractions would direct me a certain way or ask what kind of accommodations I needed before I entered the queue. This was very helpful and they were all very kind and understanding.”
5/14/25, party of 3 (all adults, 1 adult is disabled, no mobility devices), Survey respondent indicated that they were told no accommodations available at this attraction.
Additional Navigational Links
More Walt Disney World Theme Parks: Magic Kingdom, EPCOT, Disney’s Hollywood Studios, General Walt Disney World (incl. the water parks)
Disneyland Resort: Disneyland, Disney California Adventure
Access the Mouse 
7 thoughts on “RTQ: Disney’s Animal Kingdom”